Overview

At Brightway Luxury, we value transparency and customer satisfaction. Please review our policy carefully before making a purchase.

Shipping Policy

  • Shipping timelines vary based on location and logistics partners.
  • Customers will be notified once their order has been dispatched.
  • Delivery delays caused by couriers, public holidays, or unforeseen circumstances are beyond our control.

Exchange Policy (No Refunds)

  • Strictly No Refunds:
    All sales are final. We do not offer refunds under any circumstances.
  • Exchange Only:
    Items may only be exchanged for another product of equal or higher value (price difference to be paid by the customer).

Exchange Timeframe

  • Within Abuja:
    Exchange requests must be made within 2 days after purchase.
  • Outside Abuja:
    Exchange requests must be made within 7 days after purchase.

Exchange Conditions

  • Items must be:
    Unworn, unused, and in original condition.
    Returned with original tags, packaging, and proof of purchase.
  • Exchanges are subject to availability.
  • Items showing signs of wear, damage, or alteration will not be accepted.

Important Notes

  • Exchange approval is at the sole discretion of Brightway Luxury.
  • Promotional or discounted items may not be eligible for exchange unless stated otherwise.
  • Customers are responsible for return delivery costs during exchanges.

Thank you for shopping with Brightway Luxury.

Need help?

Contact us at info@brightwayluxury.com for questions related to refunds and returns.